The Terms of Service is an agreement you must comply with when buying a product or a service. Failure to comply with these Terms will result in a permanent ban from our services, including the Discord and related websites. You will not be liable for a refund.

1. By creating any ticket, using the website or purchasing any affiliated product, you agree to the entirety of these Terms, as well as the Discord Rules, and understand you may be banned without a refund if you breach these Terms. If you do not accept, do not use our services.

2. We have the right to deny service to clients who break the TOS.

3. Potential scam reports must go to the individual freelancer completing the job, unless you feel Dexity Studios is directly involved.

4. If you do not respond to an active ticket for 2 weeks, the commission will be closed.

5. If in any scenario a new freelancer is assigned, new details must be discussed.

Contact

1. You will not contact any freelancers through private/direct messages about an ongoing commission or a new commission. All communication must be made through a ticket. If you need support with an already finished product, create a support ticket.

2. If a private transaction is made between you and the freelancer, you will be banned from all of our related services and you will be ineligible for a refund. Dexity Studios has no liability for any issues, chargebacks/money lost or lack of quality from freelancers outside of tickets.

Product Rights

You may not resell any content without full, written rights from the original author. You may not claim any product as your own. You are given a limited license to use for personal or business purposes, but you are not allowed to distribute it further.

1. It is not our responsibility to save finished commission files after the ticket is closed or if the product files are lost by the client. We recommend you save backups of finished products.

2. You agree that in order to obtain resell rights, you may have to pay an extra amount that is required from the original creator.

3. We reserve the right to use showcase finished products on social media unless negotiated otherwise with your commission manager.

Payment

For any commission that requires live work, 100% of the payment must be provided upfront. It is considered live work if the progress sent by the freelancer is in the format of the final product, or if the freelancer is directly working on a workspace where the client has full access. An example of this is doing work on the client’s website, building on the client’s server and so on.

For normal work, 50% of the payment must be provided upfront, with 50% of the other half provided before receiving the final product. In the event of a chargeback, it will be escalated via PayPal. This document will be shown, as well as any relevant information we have, in addition to potential legal action against the individual.

1. We reserve the right to deny or terminate service for any reason we might find, in which case a refund depends on the context of the situation and the amount of work done. This includes a breach of our Terms or laws that govern the client of a commission.

2. All payments must go through PayPal Goods and Services, where a PayPal balance or any supported card/bank could be used.

3. If the payment was not received and the product is finished, it will be resold.

4. You are required to pay a handling fee, which is 10% of the total agreed amount which is then added to your invoice.

Refunds

We have a no refund policy once a project has started unless it fits under one of the following criteria. Please note that each situation will change the outcome depending on the context.

1. Refunds are only eligible for exclusive commissions.

2. If the final product is deemed below standards by our Quality Inspection, Administration or Department Lead teams, you can receive a refund of up to 40%. This is up to the discretion of management and the context of the situation. If it is found the client is liable for causing substandard service by misleading or lack of communication, then this term is voided.

3. If you are unsatisfied with the final product, we may give a maximum refund of 15% and the product will be fixed to your standards. This can only apply if the request is small and the request was originally outlined in your brief and executed poorly.

4. If the deadline is missed, then you are eligible for a refund amount increasing by 10% each day to a maximum of 70%. Factors of the brief will be taken into consideration and are evaluated case by case.

5. A refund outside of these circumstances may be possible at the discretion of the management. You will not be eligible for a refund if the problem is caused by you or third parties outside of our control. You will not be eligible for a refund after the freelancer already starts, but in some cases, a percentage refund can be issued for the uncompleted work.

6. Once you receive a product, you are not liable for a refund after 24 hours of the time the schematic is sent.

Extra Charge

Extra charge is an additional invoice added to your ticket if a situation arises that fits under one of the following criteria. Please note that the amount can vary.

1. In the event a client changes the brief of a commission, the freelancer is entitled to request extra pay. The management must provide approval for a price increase. All requests must be done inside the ticket.

2. If there is a considerable change in the order after 50% completion, you may be asked for extra charge.

3. If the client wishes to add a request or a service not present in the original brief that is not related to any current issue, the freelancer is entitled to request extra pay. If the client wishes to expand on a point in the brief, that was originally broad and misleading, then extra charge can also apply.

4. Extra charge can be requested by the freelancer outside of these circumstances if approved by management.